Grupo Ageas Portugal Selects FRISS to Prevent Fraud, Improve Customer Experience
(Image credit: Frank Nürnberger.)
Grupo Ageas Portugal (Lisbon), a division of Ageas SA/NV (Brussels), serving approximately 1.7 million clients with 1,281 employees and via 2,722 agents, has selected FRISS (Chicago/Utrecht, Netherlands) Fraud Detection at Claims to streamline its digital claim handling and prevent and protect their customers from fraud, according to a FRISS statement. FRISS Fraud Detection at Claims will be implemented at Grupo Ageas Portugal’s Motor, Property, WMC (workers’ compensation), and Personal Accidents lines of business.
“With the choice of FRISS, we have opted for a company fully dedicated to fraud prevention,” comments Sjoerd Smeets, Chief Risk Officer, Grupo Ageas. “During the selection process, they have shown their industry knowledge, good technical solutions, and especially agility. We are confident that with FRISS we will detect more fraud, handle claims faster, and provide higher quality for our customers.”
FRISS describes Fraud Detection at Claims as a real-time solution that provides a unique combination of out-of-the-box risk and fraud indicators with powerful AI techniques such as predictive models, network analysis, and text mining. “With this flexible and future-proof claims fraud solution, Grupo Ageas Portugal will further drive its digital transformation and safely streamline operations. Its customers can be helped with service beyond insurance, while high risks will be automatically flagged for further investigation,” the FRISS statement asserts.
The FRISS solution is pre-integrated with Duck Creek Claims (Boston). In order to provide a seamless experience for their claim adjusters, Grupo Ageas Portugal will be using the Anywhere Enabled Integration for this solution available in Duck Creek’s Content Exchange. Besides delivering fast customer service for the insurer’s clients, this will also limit the amount of false positives, giving employees time to focus on their customers, according to FRISS.
“In my journey at FRISS to expand our business to many new territories in the world, I’m excited to see so many insurers join our quest for honest insurance,” says Ariane Braam-Verkoren, Global Alliance Manager, FRISS. “We are proud to have Grupo Ageas on board and to be their partner of choice in the fight against fraud in Portugal.”
“To offer the best in risk and fraud detection to our customers, it was critical for us to align with a partner like FRISS,” comments Juan Antonio Costa, Country Manager for Spain & Portugal, Duck Creek Technologies. “Their solution employs ultra-modern technologies like machine learning and AI, and Grupo Ageas Portugal made an excellent choice for their customers and for the efficiency of their organization by rapidly executing this step in their digital transformation.”
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