Balancing the Human & the Machine to Improve CX with Protective’s COO
Balancing the Human & the Machine to Improve CX with Protective’s COO
“Software is eating the world,” Marc Andreesen claimed in 2011.He was right. Technology is intertwined in nearly every facet of life insurance today. But Protective’s COO Cissy Williams takes a different perspective: We can’t forget about the human element. In this episode, you’ll learn how to use empathy to balance the human and tech elements of the customer experience.
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