A-Affordable Insurance Agency Chooses Lightico Digital Completion Cloud
(Image source: Lightico homepage.)
A-Affordable Insurance Agency (Boston) has chosen Lightico’s Digital Completion Cloud to enable the distributor to collect eSignatures and documents for policies quickly and effectively with over 90 percent collected within one hour, according to a Lightico statement.
“We needed a real partner that could provide more personalized services and improve our customer-facing processes but was also fully integrated with Salesforce to provide a seamless journey,” comments Erik Swiderski, Director of IT, A-Affordable. “Since partnering with Lightico, we’ve managed to accelerate customer journeys without anyone dropping the ball along the way. The sleek and intuitive platform has transformed our operation.”
A-Affordable Insurance agency offers home, condo, business, and auto insurance and experiences a high volume of transactions. The agency sought a more efficient, user-friendly and cost-effective digital channel that could handle signing, document collection and payment in one solution – and was Salesforce-integrated to make implementation and use seamless, according to the Lightico statement.
“The demand for quick, easy and mobile customer interactions isn’t confined to Netflix or Amazon – it’s a requirement for consumers today,” comments Zviki Ben Ishay, CEO and cofounder, Lightico. “A-Affordable’s leadership in digitalizing has already provided significant benefits to both end-customers and staff efficiency.”
Lightico describes its Digital Completion Cloud as a no-code, mobile-first solution for companies that enables quickly and seamless completion of high-friction interactions with customers including customer onboarding, policy sales and FNOL. Unlike existing siloed solutions offered by legacy eSignature providers, the Digital Completion Cloud unifies eSignature, document collection, identification and verification, payment and more to enable B2C interactions to be completed in a highly convenient and efficient multi-purpose channel, the vendor asserts.
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